Learn More > FAQs
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FAQ
Can I port my existing phone numbers?
Yes. The process of porting phone numbers normally takes 30 to 45 days. During this time you can forward calls from your existing phone lines to your VoIP phone lines so that you can use webFones PBX right away.
Will webFones use my existing analog phone lines?
No. But you can port your phone numbers to any one of a number of VoIP phone line providers or forward calls from your analog line to a VoIP phone number.
Does webFones provide VoIP phone lines?
Yes. We can provide business-grade VoIP phone lines and we support lines from several other VoIP providers (Vonage, Teliax, Gizmo Project). We encourage you to select the solution that best fits your company.
Can I upload my own attendant messages for the menu tree?
Yes. webFones offers professional voice services as part of your webFones PBX setup, but you can also upload your own messages at any time using the webFones PBX administration interface.
What type of internet connection do I need?
We recommend either a Broadband, high-speed DSL or dedicated data connection. We have seen the best results with Broadband and dedicated services.
In addition to the webFones gateway device, is there any special equipment I need to make my phones work on my network?
Yes. You will need a network switch that supports the 801.2p protocol, such as the 3Com Baseline 2816 Switch.
How do I setup a DMZ on my internet connection without degrading call quality?
Use a router that supports prioritization, such as the NetGear FVS338. You will need to configure it so that UDP port 1194 is prioritized over other incoming and outgoing traffic. This will keep internet traffic to the DMZ from interfering with your phone conversations.
How long does it take to get my professional attendant message and phones?
Usually 5-7 business days.
Can I add more business locations or phones at a later time?
Yes. You can use our online webFones management system to make changes to your service or purchase additional phone equipment at any time.
How much configuration is required to get my phones working?
None. Most of our phones will auto-configure themselves to the extension you have specified on the website.
Can I use my own SIP device, such as a soft-phone?
Yes. Simply use the online webFone management tools to specify any SIP capable phone. All connection information is available on our web management site.
Can I use my software to auto-dial webFones PBX phone extensions?
Yes. Daylite CRM, Apple's Address Book and Lightspeed POS are examples of leading applications that come with support for webFones PBX dialing already built in. We also include an easy API to connect your webFones PBX extension to your custom software.