• Overview
• Features
• Pricing
• FAQs
• Testimonials
• Contact Us

webFones PBX Features

Whether you want employees to work from home, open remote offices, or even completely outsource parts of your business, webFones PBX can help-with business quality services and features that help you serve your customers better.

Here are just some of the features that come standard with webFones PBX:

Multi-Location Functionality

Undoubtedly the most impressive thing about webFones PBX is that it does not restrict you to a single physical location! So your employees don't all need to be in one place to have full access to all the features of your business phone system.

One Number Calling-Find-Me

The average professional juggles 3-to-4 cell and landline phone numbers. With webFones PBX, a single phone number can simultaneously reach users on multiple office lines and cell phones. So now you can give your clients just one number-and rely on your phone system to find you.

Voicemail via Email

webFones PBX sends digital voicemail sound files and Caller ID via email. So now it's easy to scan, forward and organize voicemail messages. Traditional voicemail retrieval (dialing a voicemail box) is also supported.

Call Queues Version 2.0

Call-queuing on the webFones PBX rivals that of even the most expensive, high-end business phone systems. The only difference is that now call queues can span multiple physical locations-and you pay less! webFones PBX can be set to ring multiple phones in multiple physical locations at the same time or in-series, depending on your requirements. Call distribution options include: simultaneous ring; round robin; least recent; fewest calls; and random. Phone extensions in all locations can also participate in call queues. Callers hear music-on-hold as they wait for an available attendant-or they can press 1 and have the phone system call them back when it's their turn.

Advanced Phone System Menus

webFones PBX offers a complete multi-level menu system for a variety of call-routing options, both during office hours and night-time operation. Built-in logic supports setting up and scheduling after-hours operation, posting holiday attendant messages, and dealing with special situations.

Menus are controlled through the same easy-to-use web interface, so any authorized person can make changes to accommodate special holidays or staff meetings.

Live Receptionist with Backup Menu

webFones PBX supports live receptionists with a backup call menu to handle calls when no one is available to answer. This "hybrid approach" gives callers the benefit of speaking with a live person, while still having calls routed when the receptionist is busy or unavailable.

Caller ID Control

webFones PBX makes it easy to set the outgoing Caller ID on any phone line in any physical location with your main company number or 800-number. Specific extensions can also be set to override system-wide Caller ID settings to provide callers with a Direct Inward Dial number.

Incoming Caller ID

Not only can webFones PBX manage your outgoing Caller ID, it can also identify incoming calls by cross-referencing unidentified calls with your contact database. In this way, even your customers' mobile numbers can be identified to tell you who is calling. No more number memorization!

Additional Caller ID controls allow you to set up a visual tag for display on your phone that shows you which phone number the caller dialed. That way if you need to answer calls coming in on different numbers differently, the tag will tell you how the caller called in.

Custom Routing Using Caller ID

webFones PBX also allows you to use the customer's Caller ID number to customize where the caller is sent when they call your company. This feature can be used in many ways, for example, to automatically route paid-support customers directly to a particular number, or to route VIP customers directly to specific people.

Call Tracking and Contact Management

webFones PBX call tracking and reporting is easily integrated with an online contact manager. Depending on the phones you use, you can even search contact entries on your phone for easy dialing. webFones PBX comes with out-of-the-box integration with Marketcircle Daylite contact management software, Xsilva LightSpeed Point of Sale (POS) software, and OpenBase SQL databases--as well as with an API for integrating webFones PBX with any of the business systems you use.

Call Center Bridging: Let the BOT Call Center Answer Your Phones

While webFones PBX provides everything you need to set up your own automated call center, it also comes ready to "bridge" to your own live attendants or to managed call center services. Managed call center services are provided by webFones' partner: Box Office Tickets (BOT)-one of a number of business services available from webFones and our partners to help you improve service to your customers and cut costs.

Call Record

You can make MP3 recordings of phone conversations, simply by pressing the "Record" button on your IP phone, or pressing *7 on your cell phone. Recordings are sent automatically your email box after the call ends. Call Center calls can also be recorded for training purposes.

Call Logging

webFones PBX also makes it easy to capture information about your phone calls-and use contact management software to further automate, analyze and manage your calls. For example, webFones PBX can automatically and transparently log calls into OpenBase SQL databases on your servers. And webFones PBX comes with easy-to-use, web-based tools for accessing call log reports.

Tele-SPAM Filtering

webFones PBX can be set to initiate a hang-up tone when receiving calls from unlisted numbers. This trick triggers automated telemarketer dialers to hang up- protecting you and your staff from aggravation and wasted time.

Busy Status Light

Depending on the IP phone you use, a busy status light will show you who is using the phone. While most phone systems offer some type of busy status indicator, few are able to offer it across multiple physical business locations.

Direct Inward Dial (DID)

In addition to general company numbers, which may be directed to a receptionist or menu tree, webFones PBX sophisticated routing capabilities allow specific incoming numbers to be routed to specific extensions. This feature allows people within your organization to have a direct number, while still having a direct internal extension number.

Web Administration

Simple, secure, and flexible webFones PBX administration tools and menu tree logic make set-up and administration easy. The tools offer up-to-date health and usage information on your entire phone network, including by-user call log reports and totals--all through your favorite web-browser.