webFones | Hosted Phone Systems for Growing Businesses | Hosted VoIP vs. Traditional Systems

Whether you want employees to work from home, open remote offices, or even completely outsource parts of your business, webFones PBX can help - with business quality services and features that help you serve your customers better.

Here are just some of the features that come standard with webFones PBX:

Mobility

Multiple Offices, One Phone System

webFones unleashes your business from the constraints of physical location. Now you can provide employees with anywhere-access to all the features of a centralized business phone system that services all of your business locations simultaneously. It doesn’t matter where you and your employees are located - your business appears as a single unified entity when your customers call.

One Number Calling - “Find Me”

With webFones, a single phone number can ring multiple office locations and cell phones - or even temporarily follow you to ring an outside number. Now you can give your clients just one number to call - and rely on your phone system to find you.

Call Routing Option

Live Receptionist with Auto Attendant

webFones enhances the professionalism of live receptionists - while backing them up with an auto attendant to handle calls when no one is available to answer. This “hybrid approach” gives callers the benefit of speaking with a live person, while efficiently routing calls when the receptionist is busy or unavailable.

Call Queues

With webFones call queues you can create your own Call Center! Use queues to distribute incoming calls between representatives. Representative’s phones ring, regardless of physical location, according to the ring strategies you specify. Call distribution options include: simultaneous ring; in-series; round robin; least recent; fewest calls; and random. You can also set webFones to play a custom informational message about your organization or music while callers are waiting.

Simultaneous Ring

webFones can be set to make multiple phone extensions ring when any phone extension is dialed, so a colleague or assistant can answer your phone when you are unavailable. Users can easily configure this feature for their extension - without impacting existing call queues and the ring groups used in call menus.

Escalation for Immediate Attention

Escalation rules can be set up for each extension so that callers can press * to bypass voicemail and reach a receptionist or other staff for immediate assistance.

Direct Inward Dial (DID)

webFones sophisticated routing capabilities go beyond forwarding calls to a receptionist or menu tree. They can optionally allow specific incoming numbers to be routed to specific extensions, enabling callers to directly reach a specific person or department.

Phone System

Busy Light Status

Busy Lights show who is on the phone (supported on selected phones). While most traditional phone systems offer some type of status indicator, few are able to offer it for extensions across multiple physical locations.

Speed Dial

Each user can enter speed-dial numbers using their extension that can be used on all of their phones. Up to 100 speed-dial numbers can be defined by each user.

Conference Bridge

With webFones, you can configure your own conference bridge to allow a group of internal and external callers to dial in to a call - without having to pay for outside teleconferencing services. Multiple conference bridge extensions can be configured and used simultaneously by different groups.

Paging

webFones enables paging broadcasts using the speakers on phone handsets, as well as a VoIP paging interface (Snom PA1) that hooks up to a loudspeaker system for larger sites. To page someone, simply dial the pager extension set up beforehand and speak into your handset.

2-Way Intercom

webFones offers full two-way intercom capabilities between phones, regardless of physical location. Now staff can intercom with someone on the other side of the country as easily as someone across the hall.

Whisper Mode

The webFones Whisper Mode feature allows a more experienced employee to listen in on a conversation and privately offer pointers to a new employee that the customer cannot hear.

Group Voicemail Broadcast

webFones makes it easy for company leaders to send a voicemail message to a defined group of users-or to the entire company. Voicemail distribution groups are defined using a simple menu interface - and a voicemail message can be sent to everyone in a specific group, simply by dialing that group mailbox.

Call Recording

You can make WAV recordings of phone conversations simply by pressing the “Record” button on your IP phone or #7 your cell phone. Recordings are sent automatically as a WAV file attachment your email box after the call ends.

Tele-SPAM Filtering

webFones uses a sophisticated mechanism to detect random phone dialers and shield you from annoying and time-wasting solicitation calls.

Integration with Applications

webFones comes with out-of-the-box integration with Apple Address Book, Marketcircle Daylite contact management software, and Xsilva LightSpeed Point of Sale (POS) software. A SOAP API is provided for integrating webFones with any other business systems you use.

Call History (CDRs)

webFones makes it easy to capture information about phone calls - and to use contact management software to further automate, analyze and manage calls. webFones comes with easy-to-use, web-based tools for accessing call log reports and downloading them using standard formats.

Caller Identity

Outgoing Caller ID Number Control

webFones makes it easy to set the outgoing Caller ID Number either company-wide or on a per-user basis. You choose whether you want your organization’s main phone number or a specific user-specific number displayed on outgoing calls

Incoming Caller ID Name

webFones accesses a national Caller ID database to provide you with the name of a caller, if it exists. It also provides you with a private Caller ID database where you can enter your own Caller IDs for numbers not in the national database, such as cell phone numbers.

Messages

Voicemail via Email

webFones sends digital voicemail sound files and Caller ID via email, so it’s easy to scan, forward and organize voicemail messages. Traditional voicemail retrieval (dialing a voicemail box) is also supported.

Web-Voicemail

webFones provides online access to voicemail. Dial your phone automatically by pressing a Callback button. Deleting voicemail on the web also clears your voicemail on your phone.

Anywhere Web Access

Web Administration

Simple, secure, and flexible web-based tools and menus make webFones set-up and administration easy. Use your favorite web-browser to access the system anytime, anywhere to make changes to handle unexpected situations. Get up-to-date health and usage information on your entire phone network. Sort data by user, groups, and more!

Presets & Schedules

In addition to scheduled after-hours call-routing, webFones gives you the flexibility to create saved versions of routing configurations for holiday hours, weather delays, special events, or other situations. These can be enabled from the web interface, a cell phone, or, automatically, on a preset schedule.

Simple, Online VoIP Phone Provisioning

Phone equipment comes pre-configured to connect to your webFones phone system, directly from the distributor. Configuring your phone is as easy as adding your phone to your extension online and plugging it into an Internet connection.

User Login

Password-protected login gives users the ability to manage the settings on their own phone extensions, listen to voicemail, use the contact management system and access the company directory. Administrators can assign users to groups for easy control over what users are allowed to view and edit.

Easy-to-Use, Web-Configurable Menus

webFones comes with web-configurable, multi-level menus that make it easy for authorized personnel to set and modify call-routing options anywhere, anytime. Built-in logic guides administrators step-by-step through setting up and scheduling call-routing for after-hours operation, posting holiday attendant messages, and handling other situations, such as weather delays or staff meetings.

Multi-User Contact Management

webFones gives everyone in your company their own contact management system with the option to share contacts across your organization. Users can auto-dial their contacts with the click of a button, send email to them, or locate them on Google maps. Contact lists can be private, shared with a work group, or accessible company-wide. Lists can be accessed by VoIP phone, cell phone, iPad or web interface - and any device can be used to dial a call. SOAP and vCard interfaces provide easy integration with other corporate systems or databases.

Features