1. Ask what happens when your internet connection goes down or the power goes out at your office.

Someday your internet connection will go down or your power will go out.  Or maybe both at once.  Although your local telephone company doesn’t like to admit it, a power outage can bring down a traditional PBX phone system too. 

That’s why it’s important to choose a hosted VoIP service provider, such as webFones, where the phone system is located in redundant data centers instead of in your office closet. 

With webFones PBX, when you lose connectivity, callers will continue to hear the same greetings and menus when they call your business number—and they can be intelligently and seamlessly routed to alternate offices, cell phones, or voicemail.

2. Find out what is included in the service.

Some VoIP providers lure customers in with low rates based on a limited feature set—and then charge extra for enabling additional features (such as call forwarding, menus, and voicemail).  Don’t let a VoIP providers lock you in a basic contract and then bill you for advanced features.

With webFones PBX, all system features and functions are included in the price.  So you can take full advantage of all webFones PBX has to offer, adding new functionality over time, without having to worry about surprise fees or new rates.

3. Look for services that go beyond cost-cutting -- to increase efficiency and profitability.

Many VoIP providers can reduce your phone bill, but very few do so while also offering features that improve your business efficiency and the quality of service you deliver to your employees—and your customers.

webFones provides a powerful centralized, web-based business phone system that unifies call management for phones located anywhere. As a result, you can rely on a single receptionist across multiple business locations; pool phone lines company-wide; centralize call routing; integrate mobile device users; and much, much more.

4. Insist on business-grade services.

To keep their costs low, many VoIP service providers over-subscribe their phone lines and equipment. The result can be poor sound quality and service outages that businesses simply can’t afford.

To provide consistent, high-quality sound and services, webFones routes calls only through premium telecommunications providers. Our proprietary phone switching technology improves call connect time and eliminates single points of failure with full redundancy—from switch to Internet service provider.

5. Find out who owns your phone number - and how else you may be locking yourself in.

Some providers lure customers in with cheap introductory rates but don’t let customers take their phone numbers with them if they leave. In some cases, the penalty for canceling early can be unreasonably expensive. Check the fine print.

With webFones, there is no game-playing to keep your business. You own your phone numbers. We are so sure you will like your service we don’t even require a minimum-term service agreement.

6. See if you can manage the phone system yourself.

Make sure you can make the changes you need—when you need to—without having to call customer service or pay an expert for help.

webFones is designed to be easy to use, so that a receptionist or other non-technical person can easily take full advantage of all of its powerful features using their favorite web browser.