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webFones PBX: Your competitive advantage over traditional phone systems

webFones PBX is a uniquely powerful and affordable business phone service combining secure VoIP phone lines with a powerful hosted phone system. Whether you need to have employees to work from home, open remote offices, or even completely outsource parts of your business--webFones PBX delivers business quality services and options that help you serve your customers better.

Delivering a Professional, One Company Experience

webFones PBX makes it easy for mobile users and people in multiple office locations to share a single phone system and phone numbers across broadband or ADSL internet connections. Calls are transferred seamlessly between extensions at different office locations, cell phones and outside landlines. And all phone system features, including transfer and the ability to record calls, are available on all calls, even those received on a mobile phone.

The result? Callers are presented with a professional "one company" experience. Now there's no need to ask customers to call different office locations and different numbers at different times of the day. webFones PBX can automatically answer and transfer calls to the appropriate phones, transparently, across all your office locations.

What's more, webFones PBX comes with a choice of professional voices for your attendant voice and all caller prompts. Your callers experience a consistent, seamless and professional interface when contacting your company.

Simple One Number Calling

With many business professionals moving around and relying on different landline and cell phones, it can quickly be cumbersome for your customers to get in touch with someone. But with webFones PBX One Number Calling, you don't need to give out private numbers--and your customers don't need to call multiple numbers to try to reach someone. Instead, your staff can give clients just one number and then rely on the phone system to route the call to cell, VoIP, or landline phone--at home or away--wherever they might be. What's more, with One Number Calling, the Caller ID on your cell or home phone will tell you who is calling, even when you receive a call away from your desk, so you can opt to tell the phone system to answer or send the call to your voicemail.

Powerful Business-Grade Communications

webFones PBX delivers all of the call clarity and quality of service that business requires. Services are powered by a fully redundant carrier-grade platform, engineered to provide the highest level of reliability. Powerful PBX features include: multi-level menus, find-me calling, voicemail, shared line appearance, transfers, conference calling, and call queuing. All features work in all locations and support cell phone integration. webFones PBX also safeguards your privacy with 128-bit encryption that extends all the way back to the phone company. Our redundant network design even includes redundant internet service providers (ISPs) to continue uninterrupted call-routing in the event of a hardware failure or internet outage.

And if you need support, it takes just one call to one number to get the help you need.

Commercial-Grade Call Center Features

While not every business needs a call center, if you do, webFones PBX comes with everything you need. Call queues can be easily defined according to a wide range of call distribution rules including: round robin, least busy, and random. Callers can also press 1 to have the queue call them back when it is their turn to speak with a customer service representative. webFones PBX will also capture a rich stream of information about each call and record actual calls for training purposes.

But what makes webFones PBX call center capabilities even better is that your call queues can incorporate representatives in any location with a phone extension. So you can make the best use of your resources-and decentralize or re-locate your call center-wherever and whenever it makes sense to do so.

Added Value Business Services

webFones also offers additional business and outsourcing services from carefully selected partners to help your business grow and succeed. For example, you can take advantage of professional call center and customer services provided by Box Office Tickets (BOT). BOT offers a variety of professional and customizable services, including: live receptionist, order processing, and fulfillment services leveraging a sophisticated and cost-efficient web-based order processing system. The experienced professionals at BOT will help you assist your customers and lower your cost of doing business.

Ultimately it's all about beating your competition!

webFones PBX empowers your business to go beyond the restrictions imposed by traditional phone systems while delivering the quality and security your business demands. With webFones PBX, you can hire and work with the best people, no matter where they are, yet still provide a unified and professional experience for your customers.